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Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days and without specifying reasons.

 

The cancellation period is fourteen days from the day on which you or a third-party other than the carrier nominated by you has taken possession of final goods.

 

In order to exercise your right of cancellation, you must inform us (beyerdynamic GmbH & Co. KG, Theresienstra├če 8, 74072 Heilbronn, phone +49 7131 617-0, fax +49 7131 617-224, E-Mail: info@beyerdynamic.de) by means of an explicit statement (e.g. letter sent by post, fax or email) of your decision to cancel the contract. You may use the example cancellation form attached for this, but this is not required. You can also complete and send the example cancellation form or an explicit statement electronically from our website (add internet address). If you make use of this option, then confirmation will be sent to you immediately (e.g. via email) regarding receipt of such a cancellation.

 

For the observance of cancellation deadlines it is sufficient to send notice regarding the exercising of the right of cancellation prior to the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we are required to pay back to you all payments which we have received from you, including delivery costs (with the exception of additional costs which result from you having selected a type of delivery other than the cheapest standard delivery offered by us). We are required to do this immediately and no later than fourteen days from the day on which we received notice of your cancellation of this contract. We shall use the same payment method for this repayment which you used for the original transaction, unless something different has been expressly agreed with you, under no circumstances will you be charged for this repayment. We can decline this repayment until we have received the goods back or until you can provide evidence that you have returned the goods, whichever is the earlier.

 

You are required to send back or deliver the goods to us immediately, and in any case no later than fourteen days from the day on which you informed us about the cancellation of the contract. The deadline is met if you send us the goods prior to the expiry of the fourteen day period. We will not bear the costs incurred for returning the goods.

 

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

Information regarding right of cancellation:

Only consumers are entitled to the right of cancellation.

The right of cancellation does not exist for:

 

  • Contracts for the delivery of goods which are not pre-assembled and for whose manufacture an individual selection or specification by the consumer is essential or which are clearly customised to the needs of the consumer,
  • Contracts for the supply of audio or video recordings or computer software in sealed packaging, where the sealing has been removed following delivery.

Cancellation form

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