counterfeit and Non-Genuine beyerdynamic Products sold online
beyerdynamic USA has recently discovered that there are non-beyerdynamic manufactured counterfeit products being sold in the USA by non-authorized resellers.
Buying online from a non-authorized reseller via an auction site or e-commerce web shop comes with risk. Though the counterfeit product and packaging may look similar; the materials, quality of build and overall sound reproduction will always be inferior to a genuine beyerdynamic product.
Especially in terms of sound quality, the counterfeit products cannot compete with beyerdynamic custom-made drivers, which are manufactured with decades of experience at the German production facility. Acoustical measurements have proved that the audio performance of all counterfeit products were significantly worse. This is especially evident in a very uneven bass response and poor high frequency resolution and a high failure rate.
Generally, counterfeit goods may not only have poor sound quality, but may also fail to work at the time of your purchase arriving. In addition to the above, when faced with such issues, rarely will you have any product guarantee or opportunity to resolve the issue with the seller.
Warning: Often sellers of counterfeit products will continually close the business and listings and relist under different business names with different contact details, making it impossible to make contact.
They may also state that the goods are shipped promptly at time of purchase. Within the listing description and during the purchase process you may then find that the goods are being shipped to you from outside of USA, with longer delivery time.
The same can be said for non-genuine spare parts; be it earpads, headband padding, cables, or other parts. Being non genuine, there is no guarantee of the parts performance or for that matter, what the parts are made of. This may not only impact the performance, but also safety.
No Warranty: Understandably, we are unable to offer any beyerdynamic guarantees, service or warranty in connection with any non-genuine or counterfeit products purchased.
Counterfeit: How can I tell?
The purchase process:
First, it is important to note that when it comes to the sale of counterfeit goods, often the buy-now pages will (illegally use), beyerdynamic logos, product, and lifestyle images and in some cases, a copy/past of original text. All this to help display the item for sale as being a genuine beyerdynamic product.
PRICE: When it comes to the listed price; the old saying of, “If it’s too good to be true”, may be correct. In other words, when products are advertised for sale at a lower price compared to other authorized resellers, chances are that it may not be a new or genuine product.
SHIPPING: Another sign to beware of is when the goods are shipped from a different location to what was specified at the time of purchase.
We always recommend buying beyerdynamic products from an authorized reseller, this guarantees that you are buying a genuine product.
Listed below are some of the tell-tale signs of a product being counterfeit.
1. Product packaging looks poor in quality or is damaged.
2. The external packaging has poor printing on the outside of the box.
3. The printed text and/or logo color looks unusual.
4. The outside packaging has spelling mistakes.
5. The purchased product has no instruction manual or guarantee.
6. The purchased product looks poor in quality.
7. The purchased product has a poorly printed name or logo.
8. The purchased product has spelling mistakes.
9. The delivery has no invoice or paperwork with the shipment.
10. The invoice or paperwork has different or unusual details.
Counterfeit: What if I have concerns about a purchase?
If you have unfortunately purchased a counterfeit product, we advise that you contact the seller to for a return and request that the seller refund your purchase in full. In addition to this, most online auction sites and e-commerce platforms have dedicated areas and contact links to report such transactions. We strongly advise that you contact the platform.
As always, if you have any further questions in relation to our products, we are here to assist you further; click on the following link. Contact us >
